To place an order, simply browse our collections, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for a faster checkout experience on future orders. We accept all major credit cards, PayPal, and Shop Pay.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us within 1 hour of placing it at [email protected] or call (310) 304-5767. After this window, we may not be able to make changes as your order may have already entered processing.

Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account and viewing your order history. If you checked out as a guest, use the tracking link in your shipping confirmation email.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with industry-standard SSL encryption.

Yes! Decor Arbor gift cards are available in denominations from $25 to $500. They never expire and can be used on any product in our collection. Gift cards are delivered via email with instructions on how to redeem them at checkout.

Only one discount code can be applied per order. However, our discount codes can typically be combined with ongoing sales prices. Gift cards are treated as payment methods and can be used alongside discount codes.

We offer free standard shipping on all orders over $75. Standard shipping (5-7 business days) is $7.95, expedited shipping (3-5 business days) is $14.95, and express shipping (1-2 business days) is $24.95. Large furniture items may have additional shipping fees displayed at checkout.

Standard orders are processed within 1-2 business days. After shipping, delivery typically takes 5-7 business days for standard shipping. Custom or made-to-order items may require 2-4 weeks for production before shipping.

Yes, we ship to Canada, the UK, Australia, and select European countries. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to customs duties and taxes.

Address changes can be made within 1 hour of placing your order. Contact our customer service team immediately at [email protected]. Once an order has shipped, we cannot modify the delivery address.

If your package is lost or arrives damaged, please contact us within 48 hours of delivery (or expected delivery date). We'll work with the carrier to locate your package or arrange a replacement or refund. Please keep all original packaging for damaged item claims.

Yes, white glove delivery is available for select furniture items. This includes in-home delivery, unpacking, assembly (if applicable), and removal of packaging materials. White glove delivery is available in select metro areas for an additional fee shown at checkout.

We offer a 30-day return policy for most items. Products must be unused, in original packaging, and in resalable condition. Custom, personalized, or made-to-order items are final sale and cannot be returned unless defective.

To initiate a return, log into your account and go to your order history, or contact our customer service team. We'll provide you with a prepaid return label and instructions. Simply pack the item securely in its original packaging and drop it off at any authorized shipping location.

Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds are issued to your original payment method and may take an additional 5-10 business days to appear on your statement, depending on your financial institution.

For standard returns (change of mind, wrong size, etc.), a $7.95 return shipping fee will be deducted from your refund. If you received a defective or incorrect item, return shipping is completely free.

Yes! We're happy to process exchanges. Contact our customer service team to arrange an exchange for a different size, color, or product. The exchange will be shipped once we receive your original item, or you can opt for an immediate exchange by authorizing a temporary hold on your card.

The following items are final sale: custom or personalized products, clearance items marked as final sale, items that have been assembled or installed, bedding that has been opened (for hygiene reasons), and gift cards. Sale items may have modified return policies noted at time of purchase.

Care instructions vary by product and material. Each product page includes specific care guidelines. Generally, we recommend dusting regularly with a soft cloth, avoiding direct sunlight to prevent fading, and using coasters and placemats to protect surfaces. For detailed care instructions, refer to the included care card or contact us.

Sustainability is a core value at Decor Arbor. We partner with artisans and manufacturers who prioritize eco-friendly materials and ethical production practices. Look for our 'Eco-Conscious' badge on products that meet our sustainability criteria, including FSC-certified wood, organic fabrics, and recycled materials.

Yes! We offer complimentary virtual design consultations. Our design experts can help you select pieces that complement your space, suggest styling ideas, and answer questions about our products. Book your free consultation through our website or by calling (310) 304-5767.

We make every effort to display colors accurately, but variations can occur due to monitor settings and lighting conditions. We recommend requesting fabric or material samples for larger purchases like furniture or rugs. Samples can be ordered through our website for a small fee that's refunded with purchase.

Most of our furniture comes with a 1-year limited warranty against manufacturing defects. Some premium items include extended warranties of up to 5 years. Warranty details are listed on each product page and in your order confirmation. Normal wear and tear, misuse, and damage from improper care are not covered.

Yes, we offer fabric, material, and finish samples for many of our products. Sample prices range from $5-25 depending on the material. Sample fees are credited back to your account when you purchase the corresponding product. Visit the product page and click 'Order Sample' to add samples to your cart.

Creating an account is easy! Click 'Account' in the top navigation and select 'Create Account.' Enter your email address and create a password. Having an account allows you to track orders, save favorites to your wishlist, earn rewards, and enjoy a faster checkout experience.

Click 'Account' in the top navigation, then 'Sign In,' and select 'Forgot Password.' Enter the email address associated with your account, and we'll send you a link to reset your password. The link expires after 24 hours for security purposes.

Log into your account and navigate to 'Account Settings.' Here you can update your email address, password, shipping addresses, and communication preferences. Changes take effect immediately.

You can unsubscribe by clicking the 'Unsubscribe' link at the bottom of any marketing email, or by updating your communication preferences in your account settings. Please note that transactional emails (order confirmations, shipping updates) will continue even after unsubscribing from marketing communications.

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never sell your data to third parties. For more details on how we collect, use, and protect your information, please review our Privacy Policy.

If you wish to delete your account, please contact our customer service team at [email protected]. We'll process your request within 5 business days. Note that deleting your account will remove your order history, wishlist, and any accumulated rewards points.